Do you wish to provide feedback or lodge a complaint?

There are several ways to do this, including anonymously.

You may wish to complete our online form or read more about our complaints policy here in our Easy Read Guide.

You can read our complete Feedback and Complaint Policy in the e-resources section of our website.

Feedback

The privacy and confidentiality policy says how we do what the law says to protect your privacy

The NDIA regularly updates the Pricing Arrangements and Price Limits

(previously the NDIS Price Guide).

Further information about pricing can be found by clicking the link below:-

https://www.ndis.gov.au/providers/pricing-arrangements

Kameleon Group does not charge a fee per kilometre for travel. We do follow the Monash model for travel time pricing calculations.

Further information about the Monash model can be found by clicking the link below:-

https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator/app

Kameleon Group Feedback and Complaint Policy in full can be read here.

An “Easy Read” guide to lodging feedback or a complaint can also  be found under the Resources section of our website

Feedback

The National Disability Insurance Scheme pays for supports and services for people with disability around Australia.

If you have concerns with your current NDIS supports or services, it is important that you talk about it.

The NDIS and Kameleon Group encourage participants to raise complaints with their provider initially, if they are comfortable doing so.

Feedback can be made via our website www.kameleongroup.com.au/feedback/.

Attached is the NDIS complaint guide if you wish to escalate your complaint to the NDIS.

This guide was written for participants of the National Disability Insurance Scheme (NDIS) and other people supporting them.

This document is about the Authorisation of restrictive practices.